I've never liked calling tech support about anything, but there comes a time in a man's life when he needs to. This often leads to more frustration than it's worth, but in the past I've had pretty good luck. Until yesterday. I tried to install one of those wireless internet cards on a computer, but there was no network to be found (and believe me, they existed) I was put on hold for about 10 minutes, I'm guessing, and was finally talking to an actual person. At one point, I had to turn off the computer, take out the card, and turn it back on. No problem, I can understand that. Then I put it back in, and got a black screen. From here on, our conversation went as follows:
Me: I see a black screen on my monitor.
Tech Support: What does this black screen say?
Me: ...
In her defense, she could have thought I meant a screen with an error and no accompanying GUI. But it got worse:
Tech Support: Sir, I need you to unplug the phone cord from the modem and wait a minute.
Me: The phone cord on my modem?
Tech Support: Yes.
Me: You want me to unplug it?
Tech Supprot: Yes.
Me: To fix the black screen?
Tech Support: Yes.
For you non-techies (or non-geeks, non-nerds, whatever) that think this is a perfectly legitimate request, this is like being told to turn off your radio when your engine isn't starting. It just won't do a thing. I hope I don't have to deal with these people for a loooong time. *shudder*
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